You will see a dispute button on your order page 9 days after the order was marked as sent mate.

Quality is subjective but as BB says- you can still raise a dispute (the tab appears on your order page on day 9).

Most disputes are resolved between parties before auto settlement (you can click to cancel the dispute if this happens).

However “ denials, obfuscation, lies and refusals” suggests that any negotiation is not going well! You should (politely) make it clear what you require to resolve the dispute.

If you cannot agree then at a set time auto settlement Borg will settle based on reputation. This is largely the length of time on here, number of orders, disputes etc vs the vendor. You can expect a % refund but it’s not unheard of for this to be 0%. You’ve been here a couple of years so I would think that unlikely.

If the product is as bad as you say it would be useful for us all that you share pictures and descriptions on this board. In fact, when you dispute you will see a message from the Borg requesting you leave a full product review.

Good luck👍

You can dispute the order after 9 days (I think it's 9...someone else can confirm).

Pics and more info always helps the community.

You've done the right thing by contacting the vendor for a solution first, if you feel you're not getting anywhere via direct communications then you're well within your rights to open a dispute.

I hope it all works out for you.

Cheers BB 😊👍🍻