Ridiculous run around.

You’ll need to use the Request Late Dispute system.

(You should always raise a dispute within the stated time window, you can cancel if the goods arrive).

Been waiting since November too and never had this issue before

I’m really sorry to hear about this mate I will get my team to send you a message and we will get this sorted right away, waiting that amount of time is ridiculous and unacceptable. I will also tell them to send you some extra stuff out for free to try make up for this

Hi mate this is the actual doctor, I have admin staff to answer messages and a packaging team that sends out the packages as I am very busy nowadays so don’t have the time to do it my self anymore. From what I’ve heard they have both been messing you around a bit, this is totally unacceptable and it is not the type of service I want to deliver to my customers, to apologise for this I’m going to get an extra cart sent out to you free of charge to the address you sent over to us on message, I hope this slightly makes up for all the inconvenience you’ve been through and I’m going to have a meeting with my staff today to try and prevent issues like these from happening in the future. Again my apologies for this whole situation.