Your post says you requested the Late Dispute on the 11th Jan, so that’s been 10 days. Can’t help thinking you should have had a response by now. Post it again, but for reason just put: Item not received.
If you hear nothing in another 10 days I would message Refund Borg directly….good luck👍
If you hear nothing in another 10 days I would message Refund Borg directly….good luck👍