You can start a dispute 9-21 days after an order is marked sent, just go to the orders page and you'll find the button.
It's probably just RM being the buffoons they are but no communication for a week is poor, disputing will get their attention and you would be doing everyone here a favor.
It's probably just RM being the buffoons they are but no communication for a week is poor, disputing will get their attention and you would be doing everyone here a favor.