manifesto
We are experienced vendors. Our previous name was TopShelfExtracts,for those of you who know us.
For larger purchases please message us and we will make it happen
Order will be shipped within 1-2 business days. Should arrive within 1-3 business days from shipping date. All orders ship through Royal Mail First class in a letter size priority mail.
Orders will be marked shipped once they are in the box
Sometimes there may be typos or the shipping address could just be wrong.
Please double check the address you provide before sending it to us.
We won't be able to check and fix every single order.
If there is a problem with the adddress, the package may be lost and will not be delivered.
The package will not be returned to us - we will not reship the package and will not refund.
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-We process orders Monday through Friday. We will try our best to get your orders shipped within 24 hours.we don't process weekends or holidays
-Tracking information queries within 2 days of an order being marked shipped will be disregarded EXCEPT FOR BULK ORDERS
Please don't hesitate to reach out to us about any problems with your order before leaving your feedback.
Refunds:
If we make a mistake on your order, we will refund 100% but Tracking is final.
If tracking says delivered, it has been delivered, no refunds or reships.
We are not liable for stolen packages or any kind of tampering by a third party.
If the package is lost in transit we will refund 60%. Lost in transit means that the tracking just stops after being scanned at least 1 time
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