The dispute button appears on your order page after 10 days

you don't need them to be helpful once you've started the process

Don't know if it applies in your case, but it takes a while for the dispute process to get started and complete. Keep checking back once you get the dispute started.

Hey mate, not sure 100% so worth looking on the help page for similar topics to check but i think you want to open a late dispute.

Open vendors page and open a topic titled late dispute. for the text box put the date of the order, the order no and the reason for the dispute, reckon refund borg should get you from there. Best of luck ✌

Depends how long? The Dispute tab appears on your order page 10 days after placing the order and a dispute time window will be shown at the top of the page. You should always try and stay in this time window.
If it has expired you are out of the process but can still raise a Late Dispute.
Check you order page and then I'll explain how to raise a Late Dispute if required.

Go to the vendors page and start a new topic with the title Late Dispute.
In the text put today’s date, order date, order number and brief reason for dispute.
It will be picked up from there…

If you review an item is it true you can’t then dispute it? I feel like this isn’t fair but read on a review just now that you can’t dispute if reviewed

You can still dispute after you have reviewed…

Hi I reviewed an item and it has now disappeared from my orders page, I’ve never had to open a dispute before, any help/advice please on how I can do this now that the order can’t be seen any longer? Thank you for your time

Hi,
Even once reviewed an order will stay on your order page for at least 45 days before auto deletion, although the dispute option will time out. Even if your left margin shows '0 Orders' this means no orders awaiting a review. Click on it anyway and you'll see your historic orders that are yet to auto delete. You will need your order number and date.

You then need to open a Late Dispute.Go to the vendors page and open a topic with the title 'Late Dispute'. In the text show todays date, the date of the order and the order number. Then briefly say why you are disputing. It will be picked up from there. Good luck.

Thank you that makes sense to me. The order was received just last week, would I still title it as a “late dispute”

Double check for the Dispute tab on your order page- it won’t appear until 10 days after your order was marked as Sent. The dispute time window is shown at the top of the page. You only need the late dispute process once this has expired.

Thank you