Hey man!
Not sure why that's happened, usually if a delivery is missed it gets attempted again the next day and again the day after with options to redeliver or deliver to a local shop etc. This one is a strange one but no worries! Please read your private message and send your address and I will reship ASAP <3

Yeah, you’ll need to have a chat with the vendor. Any return address on the parcel won’t be a genuine one for obvious reasons. This of course could be a bent postie. But you still are entitled to get what you ordered so see if the vendor will make good.

In a nutshell;

Delays due to the following and we hope all our biggas respect and understand this.

- Postal delays, (check RM official website)

- Changing premises (currently moving to a more secure place, with 5yr lease clause)

- Setting up new network connection VPN (not as easy as it sounds as we need it to be wired instead of wireless due to other safety connection)

- Undergoing due diligence and investing heavily in security for our new premises.

We understand due to all the above and being short staffed by 2 members is causing a lag but we are currently in the process of jumping through all the hurdles and getting on top of these issues soon as possible.

WE WOULD LIKE ALL OUR CUSTOMER WHO HAVEN’T RECEIVED THIER GOODS TO FOLLOW THE APPROPRIATE CHANNELS OF LB AND OPEN DISPUTE WHERE WE WILL GO THROUGH EACH INDIVIDUAL ORDER ON CASE BY CASE BASIS AND WHERE APPLICABLE WE WILL REPLACE OR REFUND BY BORG.

PLEASE REFRAIN FROM SENDING US MESSAGES AFTER MESSAGES AS WE ALREADY PROBABLY HAVE OVER 1200 UNOPENED MESSAGES AND OUR ONLY PRIORITY NOW IS LIVE ORDERS AND DISPUTES.

THANKS
MR X

As explained please use the correct procedure and open dispute on the 10th.

Unfortunately we cannot resend without it going to dispute, this way we are able to keep tabs on how many dispute and borgs also know we are going through them on case by case bases whilst they clear all up for us.

Apologies for the inconvenience and we appreciate all of you’s

Mr X

Then maybe you should temporarily take your products off the shelf until you can resume your usually great service. Instead of piling on more disputes and harming your reputation. Which will ultimately harm your sales more. Selling a service you can’t deliver on is LB suicide IMO,

Agreed, doesn't make sense to continue taking orders if you can't fulfill the ones you already have

LB looks at disputes negatively aswell, especially a big spike in a short period. As mentioned, this may effect your visibility, listings etc moving forward

Hope you get things sorted 👍

Bar the Royal Mail, these sound like your personal issues not your customers, if you don’t have the facility to open the shop then maybe don’t open the shop, not rocket science.

Just wanted to say I've been in a similar situation for the last week or so and Mr X has now been in touch to arrange delivery. He is working through the backlog.

Same here, probably one of the most unreliable sellers on this site. Either lost in the post or not sent for 3 times now and think the latter. That being said he did resend which came but we shouldn't have to chase it up. Bloody annoying when your expecting and doesn't come!

Did you dispute the order?

Yeah mate, but only as they asked everyone too so they've got a list to work from for the backlog. If I resolve it before the end date i.e. when it arrives it's like it never happened isn't it?

Yeah I think so.

I'm in the same position. Order paid and marked as sent on 1/3 and as of today (8/3) there's still no sign of it. I appreciate that sometimes orders take a bit longer than usual to arrive but 4 days is the longest I've waited in the past for an order from this seller.

Hi, just to let you know, Mr x has been in touch and is reshipping today.

Will do. Hoping it arrives rather than having to go down the route of disputing.

Has your order arrived yet by any chance?

No, nothing yet unfortunately.

Drop us a message and we will get this rectified mate, apologies for the delays biggas,